Delivery charges for orders from the Online Shop?

Free Shipping on Orders of AED70 and above.

Our company offers efficient delivery services in Dubai. Same-day delivery is available for orders placed before 3 PM, while orders placed after 3 PM are delivered the next day. We prioritize timely and reliable delivery services, setting us apart from competitors and meeting our customers' needs effectively.

All others within Silicon Oasis will be delivered within 1 hour

Standard delivery fee for all orders – (AED10)

How long will delivery take?

Standard Delivery – There is a 24-48 hour processing time for all orders. 

Once your order has been placed, provided all items are in stock, and the delivery time has been confirmed, your order will be delivered within the next 24hrs. We currently do not ship overseas.

What exactly happens after ordering?

You will get an order confirmation message through Email. Once we get any order we will check the order details as well. after that, We confirm the order By sending messages/calls.

We will ship your orders as soon as possible once you confirmed them.

Do I receive an invoice for my order?

Yeah, You will receive an email with details of your order. you can check also from your account Dashboard.


Do you have Card Payments?

Yes, We provide all types of major Cards. like, Visa, MasterCard, American Express, etc.

What is wishlist?

Our wishlist is a virtual shopping list provided by Pet Village Dubai that shows items that an individual or couple would like. Friends of the individual/couple can then search for the specific list and purchase an item from it, confident that they are buying something the individual/couple wants and will appreciate.

What should I do if I receive a damaged or wrong product?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, You Can send your item to: {physical address}. Or Contact Our shop. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Can I change or cancel my order?

Yes, you can cancel your order at any time by contacting us1; +971 549966771