Delivery information


When will my order be delivered?

Free Shipping on Orders of AED70 and above, Standard delivery fee for all orders below – (AED10). We process orders from 10:00 AM -10:00 PM  on weekdays.  We do not process orders on Holidays & Weekends.

Other Emirates:

Standard Delivery: There is a 24-48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible.

Remote Area: Outside Cities, Please contact us.

Note: Option available whenever the final cart price is above AED 70. You must select Free Shipping during checkout to be eligible and it will be shipped.

Incomplete or Incorrect Address Submissions:

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

If you have placed multiple orders then we will try to combine your orders & deliver them all together and you will only be charged with only one shipping fee. If multiple orders were placed at different times, then a separate shipping fee will be applied since those orders will be shipped separately. Customer Service Hotline +971 549966771.

We have a dedicated team of knowledgeable consultants who are ready to offer you the best possible service for your pets both by phone & email, so you will always have a pleasant shopping experience with us. If you have any questions about our products or services, please email us at or call +971 54996 6771 between 11:00 am to 9:00 pm Sunday to Friday to serve you better, we are also available on WhatsApp at +971 54 9966 771


We deliver your orders on our specially designed temperature control vans with a large storage area to ensure that your order will be delivered to you in perfect condition. Items which require refrigeration (not frozen) will be delivered to you in ice boxes to ensure the temperature is well maintained during transit. Please note that we do not deliver frozen or Live items.

For orders below 70AED, a delivery fee of 10 AED will apply. All orders placed with our shop are subject to product availability and will be delivered according to our delivery terms.
If there are any problems regarding your order, we will notify you using the number or e-mail address you have provided us in your order details.


Free Shipping on Orders of AED70 and above. ( Order made in Dubai before 7 PM same day delivery and after 7 PM next day delivery )

All others within Silicon Oasis will be delivered within 1 hour

Standard delivery fee for all orders – (AED10)

Standard Delivery – There is a 24-48 hour processing time for all orders. 

Once your order has been placed, provided all items are in stock, and the delivery time has been confirmed, your order will be delivered within the next 24hrs. We currently do not ship overseas.

You will get an order confirmation message through Email. Once we get any order we will check the order details as well. after that, We confirm the order By sending messages/calls.

We will ship your orders as soon as possible once you confirmed them.

Yeah, You will receive an email with details of your order. you can check also from your account Dashboard.

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Our wishlist is a virtual shopping list provided by Pet Village Dubai that shows items that an individual or couple would like. Friends of the individual/couple can then search for the specific list and purchase an item from it, confident that they are buying something the individual/couple wants and will appreciate.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, You Can send your item to: {physical address}. Or Contact Our shop. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Yes, you can cancel your order at any time by contacting us1; +971 549966771